Best Practice Network

Location: Bristol office (some travel or remote working may be required)

Salary: up to £30,000 per annum

Recognised for our excellent quality, Best Practice Network (BPN) is a national provider of the Early Career Framework (ECF) and National Professional Qualifications (NPQs) and is the largest provider of Early Years Initial Teacher Training (EYITT). With recent Initial Teacher Training Accreditation, we are now one of just a few organisations delivering the full golden thread of teacher CPD nationally.

BPN’s vision is for every child to access an excellent education regardless of background. Over 20,000 school staff are taking qualifications with us, with 90+ delivery partners and 2000+ associate facilitators, assessors, tutors and coaches across the UK and beyond.

Our quality, growth and success depend on our collaborative, innovative and friendly employees. Our core team enjoy flexible working arrangements, a generous benefits package, with career development opportunities enhanced by the connections across Supporting Education Group, our parent company.

Our Values are to Strive for Excellence, Inspire Learning, Work as a Team and Act with Integrity.

Main purpose of the role

To be an integral part of the provision of high-quality programmes through:

  • Excellent customer service
  • Exceeding recruitment targets and KPIs
  • Leadership of coordinators working on the programme(s)
  • Efficient planning of the learner journey and ongoing development of programme processes and systems
  • Contribution to the growth of the business by taking opportunities to increase customer numbers

Main Duties

  • Work closely and build strong relationships with Programme Director, Head of Primary ITT, delivery workforce, and other teams including but not limited to Partnerships, Assessment, Apprenticeships, Finance, e-Learning and Marketing.
  • To help build team and provide leadership and clear direction to ITT programme coordinators, assistant coordinators and apprentices working on the ITT programme(s)
  • As the team grows, manage the programme coordinators, assistant coordinators and apprentices working on the programme(s) regarding their job performance, attainment of KPIs, holidays, absences and other personnel matters
  • Liaise with governing and external bodies such as DfE and external providers ensuring all requests are processed and data (across all various internal and government online services) are kept up to date
  • Logistical and proactive planning for new intakes/cohorts ensuring all tasks and actions occur in a timely manner
  • Coordinate the recruitment process from filtering of applications to scheduling interviews
  • Have oversight of day-to-day activities of the ITT programme(s) including the recruitment, support and engagement of trainees and mentors.
  • Have oversight of the DfE ‘find and apply’ system to manage recruitment
  • Manage placement coordination
  • Monitor trainees and mentor engagement to ensure successful completion of programme.
  • Manage data and production of reports relating to trainee/ mentor retention, event/delivery quality, quality assurance, destinations, impact and client satisfaction
  • Identify programme development and opportunities to ensure outstanding care, outcomes, retention and recommendations
  • Propose, create and implement processes, internal procedures and guidance for the team.
  • Propose and create new specifications for and develop the client management system alongside the Team Leader.
  • Plan and schedule events in relation to workforce delivery (interviews, face-to-face and online courses, facilitator training, online briefings etc.)
  • Manage, process and report on event evaluations, creating improvement plans if feedback does not meet KPIs
  • Any other duties as may be required

Person Specification

  • Experience of Initial Teacher Training administration
  • Be reliable, hardworking, professional with proven customer service experience
  • Able to lead with confidence and make informed decisions
  • Able to build and demonstrate strong working relationships at all levels
  • Possess an excellent customer service manner, both written and spoken
  • Organise, plan and prioritise time and tasks effectively whilst meeting the needs of multiple stakeholders
  • Work well under pressure, dealing with issues as they arise
  • Be open to change, actively seeking ways to improve all aspects of the business
  • Be highly competent using MS Office
  • Be confident working with people at all levels
  • Demonstrate accuracy and attention to detail

Application Details

Please send CVs to:

Supporting Documents

Job Description

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